Equipment Maintenance

ROACHELAB Technology has a professional after-sales service team, which has accumulated rich experience in maintenance and repair, and provides users with high-quality and efficient after-sales service. Users who purchase products from our company can enjoy the following terms:

The products sold by our company come with a one-year free warranty. Our company promises to respond to calls immediately, diagnose problems promptly, and determine solutions. If the malfunction cannot be resolved over the phone, our company will immediately arrange for professional personnel to carry out free on-site maintenance. For non-consumable parts that are damaged due to quality reasons (excluding damages caused by irresistible factors such as fire, flood, magnetic and electrical interference, and customer's human factors), our company promises to replace them with new parts free of charge.

For products sold by our company that are reported for repair after the warranty period, our company promises to respond to calls immediately, identify the problem in a timely manner, and give instructions for the next step of troubleshooting. If the malfunction cannot be resolved over the phone, our company will immediately arrange for professional personnel to conduct on-site maintenance.

For the imported machines sold by our company, we promise that all the provided parts are from the original manufacturers.

Our company is equipped with several after-sales service engineers who receive technical training from the manufacturers every year and have obtained professional technical maintenance certificates from multiple manufacturers. Luo Zhong Technology provides lifetime free technical consultation. You are welcome to consult us at any time.

Instrument and Equipment Maintenance Service